Cancellation Policy

We price our workshops as fairly as possible and offer fantastic value for money. We therefore have to have a clear cancellation policy to ensure that we cover our costs as a small business. Please carefully check your diary to ensure that you are available to attend any workshops you are booking with us.

 

We understand that circumstances can change, or something pops up and you are unable to attend, and we will always try and be as flexible as possible in the event you are no longer able to attend the workshop you have booked. Workshop bookings are non-refundable but we offer a flexible cancellation policy to help accommodate any changes, please read the policy below.

 

If you need to cancel a workshop:

14 days or more notice:

If you are unable to attend your booked workshop and it’s more than 14 days in advance of your workshop date, then we can either

• Transfer your booking to the same/similar workshop on an alternative date which suits you.

• If there are no suitable future dates, we can provide you with a voucher which can be used for a future workshop booking.

• Send someone in your place: if you can find someone to attend your workshop booking then please provide us with their name and contact number.

Less than 7 day’s notice:

Unless you can find someone to attend your booking instead of you, we are unable to offer a refund at this late stage. We will, however, offer you a half-price place at a future workshop.

 

If we need to cancel a workshop:

In the unlikely event that we have to cancel a workshop, we will always aim to give you as much notice as possible - a minimum of 24 hours. We will try to rearrange the workshop to a future date and offer a transfer to the rescheduled date, move you to another workshop date of your choice, credit you with a voucher to be used at another time, or a full refund. As a result, please ensure that all of your travel arrangements are flexible, insured and can be moved to an alternative date if required. We cannot be responsible for any costs associated with travel for any reason. We also cannot be held liable for any other costs or expenses that you may incur in the event of cancellation by us.